Terms & Conditions

Product

We have a wide variety of products that change every day. If you don’t see what you were looking for give us a call or contact us through our website.

Even better, if you don’t see what you looking for, we would love for you to visit our store in person.

Remember, if you place an order on our website, you can always elect to pick it up at our store. We do not charge any shipping or handling charge if you pick your order up at our store.

We always look forward to and enjoy meeting our website customers.

Orders

All orders are shipped within 24 hours of receiving your request.

Delivery

When you order from us you have the choice of either having your order delivered to the shipping address entered on your order form or if you prefer, you can pick your order up in person from our store.

There is no charge for picking up the order at our store.

All orders $200.00 or more will be shipped for free.

If you choose to have the order delivered, which is under $200.00, we will add a seven dollar handling and shipping charge to your order on checkout.

Please indicate your preference when checking out.

Pickup

When you indicate he will pick up your order at our store we do not charge you any shipping or handling charge.

If you indicated that you wanted your order delivered we will deliver it by the best means possible to your shipping address. All orders that we ship will incur a seven dollar ($ 7.00) shipping and handling charge.

Returns

Thanks for shopping at Occasions Hallmark, LLC.

If you are not entirely satisfied with your purchase, we’re here to help.

For Returns or Credits:

Please call us at  (847)918-0608, contact us through our website at the “Get in Touch” option or by email at sales@occasionshallmark.com to discuss your return with one of our helpful staff. 

That being said our general Return Policy is as follows:

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.